GENERAL INFORMATION
This website is operated by Grange Park Carpets LLP t/a Yours4Floors:
Registered address:
70, South street, Lancing
West Sussex
BN15 8AJ
Partnership No. OC345260
VAT Reg No. 984 6810 74
All sales shall be deemed to be made between the buyer and Yours4Floors in accordance with the Terms and Conditions of Sale detailed below. In the event of any conflict between the Conditions and any terms and conditions put forward by the Buyer, these Conditions shall prevail.
No person has authority to make any representation on behalf of Yours4Floors, which is not made or confirmed in writing and the Buyer shall not rely upon any representation unless made or confirmed in writing.
The prices for all materials or goods supplied and transportation shall be strictly in accordance with those prices at the time of order and published by Yours4Floors, unless otherwise confirmed in writing by Yours4Floors.
DELIVERY LEAD TIMES
Whilst Yours4Floors always endeavour to ensure that the correct quantity and quality of goods are delivered within a timely manner to the buyer, neither Yours4Floors or the manufacturer shall be liable for any damages caused by such omissions or delays.
Despatch times on stock orders are normally within 3 working days, however for non-stock items, delivery times are approximately 7 to 10 working days.
ACCEPTANCE
All contracts subject to these Conditions between the Buyer and Yours4Floors shall be subject to and interpreted in accordance with English law and the Buyer hereby agrees to submit to the non-exclusive jurisdiction of the English Courts in respect of all claims, disputes or differences arising out of or in connection with any such contract.
Owing to the current short-notice fluctuation in flooring product costs, any website order may be cancelled at Yours4Floors’ discretion prior to completion.
PRODUCT DELIVERY
The person who placed the order will need to be at the delivery address to sign for the goods, the delivery slot on a given day is any time between 8am and 6pm.
If a delivery is attempted on an agreed delivery date and the driver is unable to gain vehicular access or the buyer (or their representative) is not present to receive the goods, the buyer will be liable for any redelivery costs incurred.
If you prefer, you can collect your goods from our showroom just off the A406 in North London. Please specify this when ordering. Showroom Address: Yours4Floors, 41 Green Lanes, London, N13 4TN.
It is the buyers responsibility to check the goods for damage or wrong delivery before accepting delivery. No claim for damages or wrong delivery can be made if the carriers receipt is signed as goods received in good condition. Any claim for damages or wrong delivery must be made to Yours4Floors in writing within 3 days of receipt of goods, failing which all claims shall be deemed to be waived.
Deliveries are made to the ‘kerb side’. The buyer must provide assistance unloading the goods. It is assumed that the delivery address will be accessible by a large lorry (40′-0″). It is the buyers responsibility to advise Yours4Floors of any restrictions. The delivery vehicle must be able to park at the delivery address without committing a parking offence. If the customer knows of any parking restrictions or problems, they must be made known to Yours4Floors at the time of ordering. If the customer instructs the driver to park in a manner that results in a parking penalty being incurred payment of this will be the responsibility of the customer.
Due to the nature of our goods, some items are heavy and this should be considered when you arrange for transfer from the kerb side into your property.
PRODUCT RETURNS
Goods may be returned for whatever reason subject to the buyer notifying Yours4Floors in writing, within 7 days of receipt of the goods. This excludes Xylo Flooring products, for which no returns are accepted if either ordered in error or over ordered.
All carpet and rolled vinyl orders are placed to order direct with the manufacturer and so we will not accept any returns or issue refunds for incorrect product or quantities ordered.
Returned goods will only be accepted for restocking for all items within the whole order, and providing that they are undamaged and in the original unopened packaging. We do not accept returns for part orders or for items which have been over ordered. The goods must be returned at the buyers expense, via their chosen courier.
Please be aware that all returned items are subject to a 15% restocking charge.
